The AOPs advice on complaint prodecures.
Set out below are .pdf files for six stages in a complaints procedure. In the adjacent column, under the heading Pdf downloads, click on the file you want for the stages below:
1) Outline of practice complaints procedure
2) Complaint form
3) Acknowledgement of complaint
4) Holding acknowledgement letter
5) Action/summary sheet
6) Problem report
There is also a section on handling complaints from NHS patients. Please see NHS Complaints Procedure .pdf, opposite.
The model procedure as laid down by the NHS can be found by clicking on this link and by visiting here
